Support
Elite Places.
Elite Places is run by one person. If something is broken, or you have a question, write to support@eliteplaces.app and expect a reply directly from that address.
Free invitation membership
Elite Places is free for invited members, with no time limit. This version has no subscription, trial countdown, in-app purchase or payment. Invitations are free and must not be sold or traded. Access covers the prepared cities listed in the app.
What to include
- Your device, for example iPhone 15 Pro.
- Your iOS version.
- The app version, shown in Profile > Settings at the bottom of the screen.
- What you did, what you expected, and what happened instead.
- A screenshot, if the problem is something you can see.
In the app, open Profile > Settings > Contact support to write an email. Include the details above so we can investigate.
Historical Apple purchases
The current app offers no purchases and has no purchase-restoration screen. If you have a subscription or purchase from an earlier version, contact us about access or purchase records. Deleting your Elite Places account does not cancel an existing Apple subscription.
To cancel an existing subscription through Apple:
- Open iOS Settings.
- Tap your name at the top.
- Tap Subscriptions.
- Tap Elite Places, then Cancel Subscription.
Apple shows the subscription status and cancellation details in your Apple Account.
Ask for a refund
Refunds for App Store purchases are handled by Apple, not by us. Go to reportaproblem.apple.com, sign in with your Apple Account, pick the purchase and choose the reason. If Apple asks you to contact the developer first, write to us and we will confirm what we can see about the purchase.
Delete your account
Account deletion instructions and help.
You can delete your account yourself in the app: Profile > Settings > Delete account. Before accepting an invitation, use Account > Delete account in onboarding. Confirm the deletion when prompted. This removes your account, invitation membership and associated data, including your local profile and liked places. A new account needs a new invitation.
Limited records are retained as explained in our Privacy Policy. If deletion fails, retry or contact support@eliteplaces.app. You can also request deletion by email.